Refund policy
REFUND POLICY — AnkleEase™
Last updated: May 2026
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30-DAY MONEY BACK GUARANTEE
We offer a 30-day money back guarantee on
all orders. If you are not completely satisfied
with your AnkleEase™ device within 30 days of
receiving your order, contact us at
support@ankleease.com for a full refund.
No questions asked.
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RETURN POLICY
We have a 30-day return policy, which means
you have 30 days after receiving your item
to request a return.
To be eligible for a return your item must be:
— In the same condition that you received it
— Unworn or unused
— In its original packaging
— Accompanied by receipt or proof of purchase
To start a return contact us at:
support@ankleease.com
Please note that returns will need to be sent
to the address provided by our support team
upon approval.
Items sent back to us without first requesting
a return will not be accepted.
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DAMAGES AND ISSUES
Please inspect your order upon reception and
contact us immediately if:
— The item is defective or damaged
— You received the wrong item
Contact us at support@ankleease.com and we
will evaluate the issue and make it right
immediately.
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EXCEPTIONS AND NON-RETURNABLE ITEMS
The following items cannot be returned:
— Sale items
— Gift cards
— Items not in original packaging
— Items showing signs of use or damage
caused by the customer
If you have questions about whether your
item is eligible for return please contact
us at support@ankleease.com before sending
anything back.
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EXCHANGES
The fastest way to get the item you want
is to return your current item and once
the return is accepted make a separate
purchase for the new item.
Contact us at support@ankleease.com to
start the exchange process.
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EUROPEAN UNION — 14 DAY COOLING OFF PERIOD
If your order is being shipped into the
European Union you have the right to cancel
or return your order within 14 days for any
reason and without justification.
Your item must be in the same condition that
you received it, unused and in its original
packaging. You will also need your receipt
or proof of purchase.
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REFUNDS
Once we receive and inspect your return we
will notify you whether your refund has been
approved.
If approved your refund will be automatically
processed to your original payment method
within 10 business days.
Please note it may take additional time for
your bank or credit card company to process
and post the refund.
If more than 15 business days have passed
since your refund was approved and you have
not received it please contact us at
support@ankleease.com
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HOW TO REQUEST A RETURN OR REFUND
1. Email us at support@ankleease.com
2. Include your order number
3. Tell us the reason for your return
4. We will respond within 24 hours with
next steps
That's it. We make it simple because we
stand behind our product completely.
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CONTACT US
For any return or refund questions:
AnkleEase™
Email: support@ankleease.com
Response time: Within 24 hours
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© 2026 AnkleEase™. All rights reserved.